Are you not satisfied after receiving your order? You can exchange or return an item on condition that the item is not used, washed or damaged and it is returned with the original labels and in the original packaging within 10 days. The costs for returning the product are for your own account. When you exchange an article for something else, we will send that new article free of charge.
Any paid shipping costs (4.95) of the order will not be refunded in exchange or return, unless your return has to do with a justified complaint.
Registering a return shipment Please register your return shipment first by sending an email to [email protected] You then indicate which article will be returned and why. At the same time, if necessary, you can ask for a different size or another article.
Sending a return shipment You can return the package or envelope to us:
The beetle Springweg 15 3511 VH Utrecht
Please note: when you return an article in an envelope or flat packaging, i.e. as a letterbox post, this will save you a lot of costs, but it will not be traceable, unlike parcel post, which can always be tracked by means of a track & trace code. PostNL charges 6.75 for parcel post. Kevertje.com is not responsible for lost returns.